Friday, May 15, 2009

Retaining Clients in Recession

In Recession it is becoming hard for the organizations to create clients even it is becoming more harder for the organizations to retain their clients. Today in recession period clients used to do lot of cost cutting and they prefer to get services and products on least prices and sometime happens many local organizations give them what they want on their prices and this move really impact the brand names.

I am having some ideas that can help organizations easier to retain their clients in this recession.

Deadline Getting the work done before the given deadline it will improve organization reputation in eyes of customers and it will definitely add points in organization favor and also it will show your efficiency and client focus.

Ask Concerned Questions Clients appreciate when their service provider shows concerned about the product and its result .It shows that you are helping him and acting as a thought partner

Know when to defer Deference is important but too much of it positions you as hired help. Inspire confidence by acting collegial and proving yourself to be a competent expert, not a lackey. This is time when you have to show "How much you have it in you"

Feedback There is nothing in this world which is perfect everything needs improvement so give feedback to you client about his product and also help him how it can be improved and try to give constructive criticism

Trust
Today everyone wants that their account must be credited when they delever their product to the client but sometimes it happens that client is not able to pay so for this organization must trust on their clients that they will credit when organization account when they will get. This trust will add points in your favor

May be my ideas will help the organization to add maximum number of points in their favor and it will help them in future when their client will be thinking for alternates

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